Frequently asked questions
How do I know if a product is in stock?
Each product on our site will have an availability indicator, which will either state "Available to Order", "Unavailable", or "Coming Soon".
How long will it take for my order to arrive?
Because all of our prodcuts are hand-made to order (some in small batches, many individually to customer specification), we ask that you allow 3-4 weeks for your order to be completed and shipped. We appreciate your understanding! Shipping times can vary based on your location - orders in the continental US typically arrive in 2-7 days, while orders to the UK and Europe vary between 7 and 20 days.
Do you ship to (insert country)
The short answer is probably yes! We ship using the US Postal Service. If you want to check if service to your country is available, visit USPS.com.
How does the SopGrip interface with my computer? Does it plug into my joystick base?
The SopGrip has its own dedicated USB connection to the computer. The connection between the SopGrip and your joystick base is purely mechanical, meaning that where you had only one device listed in your game controllers in Windows previoulsy, you will now have two separate devices - the base, and the SopGrip.